Return Policy
Returning Products to DNC Fundamentals Sdn Bhd
We hope you love your purchase. However, if there is a problem with your order from dncpellucid.com — such as the product arriving damaged or containing the wrong item or color — please return it to us within three (3) working days of delivery, and we will either replace the item or provide a refund.
We hope you love your purchase. However, if there is a problem with your order from dncpellucid.com — such as the product arriving damaged or containing the wrong item or color — please return it to us within three (3) working days of delivery, and we will either replace the item or provide a refund.
Our Returns Policy
We are committed to offering our customers the finest products available.
Please include a completed returns form with your returned items. We strongly recommend sending the parcel using a tracked delivery service that requires a signature upon receipt (e.g., Poslaju, ABX Express, Gdex, Skynet, NinjaVan). We cannot accept liability for returned goods lost in transit.
Please note:
• Return delivery charges will only be refunded if the item we sent was faulty or incorrect.
• If the product was damaged during transit, you must provide proof of damage via an unboxing video to verify that the damage occurred during delivery and not after opening.
If you request a refund, we will refund the amount paid for the goods, including the original delivery charge, within thirty (30) days of receiving your request, provided the goods are returned to us in their original condition (new and unused) within three (3) working days of delivery.
Refunds will only be issued to the original credit/debit card used for the purchase.
We reserve the right to inspect and verify all returned items before approving any replacement or refund request.
We do not accept returns for items marked as final sale, limited-edition promotional items, or for hygiene-sensitive products once opened (e.g., sprays, serum, or eye masks), unless faulty.
Returned items that are found to have been used will not be eligible for a refund. In such cases, we will notify you, and you will be responsible for arranging the return of the goods to yourself within 30 days of notification.
This policy applies only to purchases made directly through dncpellucid.com.
For purchases made through other retailers, online platforms, physical stores, or counters, please refer to the respective return policies of those sellers.
Returns or exchanges for purchases made outside of dncpellucid.com cannot be accepted through this website.
DNC Fundamentals Sdn Bhd shall not be held responsible for any indirect, incidental, or consequential damages arising from product misuse, delays in delivery, or return processing.
Your statutory rights remain unaffected.
We are committed to offering our customers the finest products available.
Please include a completed returns form with your returned items. We strongly recommend sending the parcel using a tracked delivery service that requires a signature upon receipt (e.g., Poslaju, ABX Express, Gdex, Skynet, NinjaVan). We cannot accept liability for returned goods lost in transit.
Please note:
• Return delivery charges will only be refunded if the item we sent was faulty or incorrect.
• If the product was damaged during transit, you must provide proof of damage via an unboxing video to verify that the damage occurred during delivery and not after opening.
If you request a refund, we will refund the amount paid for the goods, including the original delivery charge, within thirty (30) days of receiving your request, provided the goods are returned to us in their original condition (new and unused) within three (3) working days of delivery.
Refunds will only be issued to the original credit/debit card used for the purchase.
We reserve the right to inspect and verify all returned items before approving any replacement or refund request.
We do not accept returns for items marked as final sale, limited-edition promotional items, or for hygiene-sensitive products once opened (e.g., sprays, serum, or eye masks), unless faulty.
Returned items that are found to have been used will not be eligible for a refund. In such cases, we will notify you, and you will be responsible for arranging the return of the goods to yourself within 30 days of notification.
This policy applies only to purchases made directly through dncpellucid.com.
For purchases made through other retailers, online platforms, physical stores, or counters, please refer to the respective return policies of those sellers.
Returns or exchanges for purchases made outside of dncpellucid.com cannot be accepted through this website.
DNC Fundamentals Sdn Bhd shall not be held responsible for any indirect, incidental, or consequential damages arising from product misuse, delays in delivery, or return processing.
Your statutory rights remain unaffected.
How to Return Your Items
Step 1:
Securely package the items in a sealed parcel, including:
• The original dispatch note
• A completed returns form
• A receipt for the return postage amount
Step 2:
Send the parcel using a recorded delivery service that requires a signature upon receipt (e.g., Poslaju, ABX Express, Gdex, Skynet, NinjaVan).
Return address:
DNC Fundamentals Sdn. Bhd.
1, Jalan Ara SD 7/2C,
Bandar Sri Damansara, 52200,
Kuala Lumpur, Malaysia.
Customer Service Hotline: +6019-5700409
Please retain your proof of postage in the unlikely event that we do not receive your return. We are not liable for returned items lost during transit.
Step 1:
Securely package the items in a sealed parcel, including:
• The original dispatch note
• A completed returns form
• A receipt for the return postage amount
Step 2:
Send the parcel using a recorded delivery service that requires a signature upon receipt (e.g., Poslaju, ABX Express, Gdex, Skynet, NinjaVan).
Return address:
DNC Fundamentals Sdn. Bhd.
1, Jalan Ara SD 7/2C,
Bandar Sri Damansara, 52200,
Kuala Lumpur, Malaysia.
Customer Service Hotline: +6019-5700409
Please retain your proof of postage in the unlikely event that we do not receive your return. We are not liable for returned items lost during transit.
Processing Your Refund
If your refund is approved, we will process it within thirty (30) days of receiving your returned goods, provided they are returned in their original, unused condition and within three (3) working days of delivery.
We will also refund the return postage amount, as long as a valid receipt is provided.
If your refund is approved, we will process it within thirty (30) days of receiving your returned goods, provided they are returned in their original, unused condition and within three (3) working days of delivery.
We will also refund the return postage amount, as long as a valid receipt is provided.
Reasons for Return
01 – Product damaged
02 – Incorrect product/color sent
03 – Faulty product
We reserve the right to amend or update this Return Policy at any time without prior notice. The latest version will always be available on dncpellucid.com.
01 – Product damaged
02 – Incorrect product/color sent
03 – Faulty product
We reserve the right to amend or update this Return Policy at any time without prior notice. The latest version will always be available on dncpellucid.com.