Shipping Policy
DELIVERY & SHIPPING
1. Order Processing
Orders placed before 12:00 PM (GMT+8, Malaysia time) will be processed on the same business day, while orders placed after that will be processed on the next business day.
If the item you ordered is out of stock, we will contact you promptly to discuss alternative options such as a replacement or refund, and proceed based on the most suitable solution.
Orders placed before 12:00 PM (GMT+8, Malaysia time) will be processed on the same business day, while orders placed after that will be processed on the next business day.
If the item you ordered is out of stock, we will contact you promptly to discuss alternative options such as a replacement or refund, and proceed based on the most suitable solution.
2. Packing & Processing Time
Orders are packed and processed within 1–2 business days.
Please note: We do not ship parcels on Saturdays, Sundays, or Public Holidays.
Courier Delivery Time
• West Malaysia: 1–3 business days
• East Malaysia: 5–7 business days
Orders are packed and processed within 1–2 business days.
Please note: We do not ship parcels on Saturdays, Sundays, or Public Holidays.
Courier Delivery Time
• West Malaysia: 1–3 business days
• East Malaysia: 5–7 business days
3. General Delivery Days
Deliveries are made from Monday to Friday only.
Orders within Peninsular Malaysia typically arrive sooner than the estimated delivery time, with most deliveries completed within 2–4 business days. However, in the event of unforeseen circumstances such as weather disruptions, public holidays, or courier delays, delivery times may be affected. We appreciate your understanding in such situations.
Deliveries are made from Monday to Friday only.
Orders within Peninsular Malaysia typically arrive sooner than the estimated delivery time, with most deliveries completed within 2–4 business days. However, in the event of unforeseen circumstances such as weather disruptions, public holidays, or courier delays, delivery times may be affected. We appreciate your understanding in such situations.
4. Order Changes & Cancellations
If you need to change or cancel your order, please contact us immediately. We can accommodate your request as long as the order has not yet been shipped.
If you need to change or cancel your order, please contact us immediately. We can accommodate your request as long as the order has not yet been shipped.
5. International Shipping
We do offer shipping to international destinations.
Kindly email us at [email protected] with your order details and location, and we will provide a quote for the international postage.
We do offer shipping to international destinations.
Kindly email us at [email protected] with your order details and location, and we will provide a quote for the international postage.
6. Courier Partners & Shipping Charges
We currently work with the following courier partners:
NinjaVan, EasyParcel, Pgeon Express, Poslaju Malaysia, and Flash Express.
Shipping Fees:
• West Malaysia – from RM8
• East Malaysia – from RM15
Please note: Shipping rates and courier availability are subject to change without prior notice due to external factors beyond our control. We reserve the right to amend shipping fees and courier selections as necessary.
We currently work with the following courier partners:
NinjaVan, EasyParcel, Pgeon Express, Poslaju Malaysia, and Flash Express.
Shipping Fees:
• West Malaysia – from RM8
• East Malaysia – from RM15
Please note: Shipping rates and courier availability are subject to change without prior notice due to external factors beyond our control. We reserve the right to amend shipping fees and courier selections as necessary.